Our Privacy Policy
We take your privacy very seriously and treat all your personal information as confidential. This policy relates to your use of this website; the data you supply to us (including data gathered in our stores) and our use of that data.
Collection, use and storage of data
What sort of data do you collect?
Personal Information
When you shop on this website, you will be asked to input personal information such as your name, email address, billing address, delivery address, telephone number(s), product selections and a password. Basic personal details, including your name and email address, are also requested when you sign up to receive our email newsletter.
We may ask you for your date of birth (optional), which will be used to identify you if you wish to make changes to your account.
We do not store credit or debit card information.
Your use of our website
We collect, and our third party providers may collect, information about where you have come from on the internet and how you are accessing the site (for example, the URL you came from before you visited this website and your IP address), your browser type, your geographical location, the pages of our website you viewed during your visit, the advertisements you clicked on, and any search terms that you entered. We may collect this information about all visitors, even those who do not register with us.
How do we use this data?
To process your orders, from delivery to payment and returns. To send you marketing communications, where you have requested them.
For analytical purposes, to learn about how shoppers are using our website. This helps us improve and personalize the site and its services to you.
To prevent or detect fraud and abuses of our website.
How do you keep my personal information and payment details secure?
All information about our customers and site visitors is kept on a secure server and we fully comply with all applicable data protection and consumer legislation.
SSL And Encryption Technology
We have implemented internet security technology to ensure that it is safe for you to shop with us. We use internet standard encryption technology to scramble your personal data when you give it to us. This process is known as Secure Sockets Layer (SSL) and we are constantly updating our technology to provide you with the maximum level of security.
To check you are in a secure area of our website, you can look at the top left of your browser window and you will see a green closed padlock or an unbroken key. This indicates that your transaction is secure.
Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our e-payments processor for authorization by your bank.
What you can do to stay secure?
There are things you can do to protect your personal information and transactions when shopping online.
Here are a few of them:
- When using a public computer, always log out and close the browser when you have finished.
- Do not share your password with anybody else or write it down anywhere.
- When you create a password, use at least eight characters and a combination of letters and numbers. Do not use any personal information in your password that can be easily obtained (such as your name). We also recommend that you change your password often.
- Use different passwords for your different online accounts.
Marketing Communications
You can sign up to receive newsletters from Zeluchi Charles through the online sign-up form; when you register for an online account, or via the opt-in tick box found during the checkout process. Opt-in boxes will be pre-ticked on your behalf, but you may always choose to un-tick the box.
In signing up, you consent to receive information from us about products, promotions or special offers that we feel may be of interest to you. These may be sent by email, mail, telephone or SMS message, or take place in-store. Promotions may also be sent to you based on your shopping history.
How to unsubscribe from email communications
You can unsubscribe from our newsletter via the ‘Unsubscribe’ link provided in all emails we send; or by calling our Client Services Team +234 902 122 2583.
Please be aware that it may take up to 15 days to stop receiving emails, and a later opt-in will supersede an earlier opt-out.
Disclosure to third parties
If we are requested by the police, or any other regulatory or government authority investigating suspected illegal activities, to provide your personal information and/or user information, we will do so.
Your personal information may be disclosed to other businesses within the Zeluchi Charles Brand, and to reputable third party companies who will help process your order(s). These may include our IT suppliers and courier or shipping companies.
We may also disclose your information to reputable third companies for the purpose of insight and analysis, and to third party companies, where you have opted-in for third party promotions. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable data protection and consumer legislation in place.
With your prior approval, we may also pass your details to third parties or research agencies who may contact you by post, email or telephone. We may also share aggregate information with selected third parties, but we do not disclose individual names or any identifying information without your permission.
If you have provided your details as part of a promotion with a third party and have agreed for us to share your data with them, we will do so on your behalf.
How will I know if this privacy policy changes?
If our policy changes in the future – to comply with new legislation, for example – we will update this page with the new details. Please check back to keep up to date with any changes.
The data controller of your data is:
ZELUCHI CHARLES STORE at Suite SF4 2nd Floor, Busy Mart Plaza, 44 Ebitu Ukiwe Street, Jabi, Abuja.
If you have questions about our Privacy Policy, please contact info@zeluchicharles.com