Nature of Service
Zeluchi Charles provides premium fashion services including:
- Premium Ready-to-Wear (Off-the-Rack clothing)
Services are delivered across both custom (bespoke) and off-the-rack (curated) offerings, ensuring a balance of exclusivity, accessibility, and refined brand experience.
All services are experience-driven, detail-focused, and intentionally crafted to transform presence.
Off-the-Rack Policy
Zeluchi Charles operates across both custom (bespoke) and off-the-rack (curated) offerings. Each category is governed by distinct service and product expectations.
Off-the-Rack (Ready-to-Wear & Bridal) Purchases
- Off-the-rack items are sold as completed pieces, reflecting the brand's design, specifications, and finishing standards at the point of purchase.
- Clients are responsible for reviewing and confirming satisfaction with the item prior to final purchase.
Alterations for Off-the-Rack Items
- Off-the-rack purchases may be eligible for alteration services under TAS by ZC, subject to Garment condition and brand discretion/internal policy
- Feasibility of requested adjustments: Requests for alteration must be made within 25 days of purchase received after delivery.
- Alterations requested beyond this period will be treated as independent TAS by ZC services and subject to standard terms and pricing.
Returns & Exchanges
- Returns or exchanges for off-the-rack items are only considered under controlled conditions.
- Any request for return or exchange must be made within 15 days of purchase or order received after delivery.
- To be eligible for consideration, items must be:
- Unwashed and unused
- Unaltered
- In original condition, including tags, packaging, and finishing
- Items that show any signs of being washed, damage, or post-purchase alteration will not be eligible for return, exchange, or refund.
- All requests are subject to inspection and approval by Zeluchi Charles.
- When received, either of the following are applicable:
- Exchange for another item
- Store credit
- Alterations or alternative resolution aligned with brand standards
- Refunds are issued in accordance with internal policy, that do not compromise brand standard and integrity.
Product Integrity & Final Authority
All decisions regarding custom orders, off-the-rack purchases, returns, or exchanges are made in alignment with:
- Product integrity
- Craftsmanship standards
- Brand positioning
Zeluchi Charles reserves the right to decline requests that compromise the quality, structure, or intended design of any garment.
Pricing & Payment Structure
- Pricing for off-the-rack pieces reflects design value, quality of materials, and brand positioning, and prices will be known immediately, as seen on the website.
- A deposit is required for all custom and made-to-measure work before production begins.
- Full payment must be completed before final delivery or collection of garments.
All pricing reflects the brand's commitment to excellence, craftsmanship, and elevated customer experience.
Delivery & Collection Policy
Zeluchi Charles ensures that all garments are delivered or made available for collection in alignment with agreed timelines and quality standards.
Off-the-Rack Purchases
- Off-the-rack items are available for immediate collection or dispatch upon full payment.
- Where alterations are requested:
- Delivery timelines will be adjusted accordingly
- Items will only be released upon completion of agreed services
Delivery Methods
- Delivery methods (pickup, courier, or third-party logistics) are chosen by the client at purchase process.
Refund & Cancellation Policy (All Divisions)
Policy Overview
Zeluchi Charles operates across multiple service-based and product-based divisions, each delivered with a commitment to excellence, intentionality, and transformation.
Due to the customized, creative, and service-oriented nature of our offerings: All payments made to Zeluchi Charles are considered final and non-refundable unless explicitly stated otherwise.
This policy ensures the protection of time, resources, craftsmanship, and planning invested into each client engagement.
Service-Based Work
- Once a service has commenced, it is non-refundable.
- Completed services are not eligible for refund under any circumstances.
- Where necessary, the brand may offer:
- Reasonable adjustments
- Refinements within the agreed scope
These do not constitute a re-performance of the service.
Off-the-Rack Purchases (Fashion Division)
- Off-the-rack items are refundable once purchased, unless otherwise disapproved under Section (Returns & Exchanges) above.
- Any approved exchange or resolution is subject to:
- Product condition
- Timeline
- Brand discretion
Exceptional Circumstances
Requests for exceptions (if any) are:
- Reviewed on a case-by-case basis
- Not guaranteed
- Subject to brand discretion
Approval of any exception does not establish precedent for future cases.
Brand Authority
Zeluchi Charles reserves the right to:
- Interpret and apply this policy
- Make final decisions on all refund, cancellation, and all aspects of internal policy
All decisions are made in alignment with:
- Brand standards
- Service integrity
- Commitment to excellence
General Principles
All services across Zeluchi Charles are governed by the following principles:
- Excellence in execution
- Intentional service delivery
- Respect for craftsmanship and process
- Transformation as the core outcome
Engaging with any Zeluchi Charles service implies alignment with these standards.