Nature of Service
Zeluchi Charles provides premium fashion services including:
- Styling and creative direction
Services are delivered across both custom (bespoke) and off-the-rack (curated) offerings, ensuring a balance of exclusivity, accessibility, and refined brand experience.
All services are experience-driven, detail-focused, and intentionally crafted to transform presence.
Styling & Creative Direction
Zeluchi Charles offers styling and creative direction services for individuals, projects, campaigns, and events. These services are concept-led, curated, and outcome-focused, and may include wardrobe curation, visual direction, mood development, and on-site styling support.
Scope & Deliverables
- Scope of work is defined and agreed upon before commencement (e.g., consultation, look development, fittings, shoot-day styling, sourcing, or direction).
- Deliverables may include curated looks, styling boards, references, or on-site execution, depending on the agreed service.
Consultations
- All custom and couture services begin with a consultation.
- Other off-the-rack purchase that require consultation are advised
- Consultations may be required before pricing is finalized.
- Consultation fees are non-refundable.
Fees & Payment
- Fees are based on scope, duration, complexity, and level of creative involvement.
- A deposit is required to secure any booking; the remaining balance is due before or on the day of service (as agreed).
- Third-party costs (e.g., rentals, purchases, assistants, logistics) are separate and must be approved in advance.
Client Responsibilities
- Clients must provide accurate briefs, timelines, and any required assets (e.g., measurements, references, access to locations).
- Timely communication and approvals are required to maintain agreed timelines.
Revisions & Changes
- Reasonable revisions within the agreed scope are accommodated.
- Changes outside the agreed scope or late-stage revisions may incur additional fees and timeline adjustments.
Fittings & Timelines
- Clients are expected to attend scheduled fittings.
- Timelines are agreed upon in advance and must be respected.
- Delays caused by missed fittings or late responses may affect delivery timelines.
Usage & Credits
- Where applicable, Zeluchi Charles may request credit for styling/creative direction in published works.
- Usage rights for images or content produced are subject to agreement with the client and any third-party contributors.
Scheduling & Cancellations
- Styling bookings are time-sensitive; cancellations or rescheduling require reasonable notice.
- Late cancellations may result in forfeiture of deposits or additional charges.
Limitation of Outcome
- Outcomes depend on multiple factors, including client inputs, external collaborators, and conditions on set/location.
- While excellence is pursued, exact outcomes cannot be guaranteed where variables are outside brand control.
Refund & Cancellation Policy (All Divisions)
Policy Overview
Zeluchi Charles operates across multiple service-based and product-based divisions, each delivered with a commitment to excellence, intentionality, and transformation.
Due to the customized, creative, and service-oriented nature of our offerings: All payments made to Zeluchi Charles are considered final and non-refundable unless explicitly stated otherwise.
This policy ensures the protection of time, resources, craftsmanship, and planning invested into each client engagement.
Deposits & Booking Commitments
- All deposits are non-refundable.
- Deposits are required to secure:
- Production timelines
- Consultation or Academy slots
- Creative planning and resource allocation
- Deposits or bookings signifies commitment from both the client and the brand.
Failure to proceed after confirmation does not constitute grounds for refund, however concession could be made by the brand in accordance to internal policies, based on verifiable reasons presented by the client.
Service-Based Work
- Once a service has commenced, it is non-refundable.
- Completed services are not eligible for refund under any circumstances.
- Where necessary, the brand may offer:
- Reasonable adjustments
- Refinements within the agreed scope
These do not constitute a re-performance of the service.
Cancellations, Rescheduling & Missed Appointments
- Clients are required to provide reasonable notice for cancellations or rescheduling.
- Late cancellations may result in:
- Forfeiture of deposits
- Additional rescheduling fees
- Re-enrollment fees
- Re-booking or re-enrollment is subject to availability and approval.
- Missed appointments or slots without prior notice may result in:
- Loss of booking
- Additional charges
- Reduced priority for future scheduling
Considerations or concessions are possible when communication or prior notice is received by the brand. The brand holds the right in accordance to internal policies, to consider or rescind.
Exceptional Circumstances
Requests for exceptions (if any) are:
- Reviewed on a case-by-case basis
- Not guaranteed
- Subject to brand discretion
Approval of any exception does not establish precedent for future cases.
Brand Authority
Zeluchi Charles reserves the right to:
- Interpret and apply this policy
- Make final decisions on all refund, cancellation, and all aspects of internal policy
All decisions are made in alignment with:
- Brand standards
- Service integrity
- Commitment to excellence
General Principles
All services across Zeluchi Charles are governed by the following principles:
- Excellence in execution
- Intentional service delivery
- Respect for craftsmanship and process
- Transformation as the core outcome
Engaging with any Zeluchi Charles service implies alignment with these standards.